Quality control
Continuous quality. Zero surprises.
The QA/QC Bot checks every loan at the milestones you define, from application to post-closing. It cross-checks data, documents and third-party verifications, fixes the minor defects your procedures allow, and writes a scorecard to the file.
Talk to usWhat the QA/QC Bot does.
It monitors your pipeline around the clock and checks each loan at the milestones you define.
It cross-checks data, documents and third-party verifications against your standards and your investors'.
It flags defects as soon as they appear, while they're still simple to fix.
It corrects minor defects on its own, as your procedures allow.
Exceptions go to your team.
In detail
What the QA/QC Bot checks on every file.
- Every loan at each milestone you define, from application and approval to clear to close, funding and post-closing.
- Loan data, documents and third-party verifications, cross-checked so the file meets compliance and investor guidelines.
- The documents your procedures and investors require, so each one is present, complete and signed.
- Fees and disclosures, against the final figures, for the defects investors most often cite.
- Lender-specific risk areas, from your own QC policies, so every file is validated the same way.
- Patterns across files, so a recurring defect is raised with your managers instead of fixed loan by loan.
What your team will notice.
Defects caught at the source.
Problems surface at the milestone where they happen, while they are still cheap to fix.
Lower cost to cure and lower repurchase risk.
Fewer defects reach closing, and fewer reach an investor.
QC that keeps pace with volume.
Every loan is checked, not a sample, however many files are in the pipeline.
A record of everything it did on every file.
Every action is in the audit log, so your team and your auditors can see what the Bot did and why.
Set up to your procedures.
Your procedures
Set up to the way your team works, inside your LOS.
Quality monitoring
Silverwork monitors quality for you, every day.
Adoption reports
Your managers see how much of the job the Bot is completing and where the team still steps in.
Fine-tuned after go-live
Improvement doesn't stop at go-live. We keep refining the Bot so it handles more and more of your files.
Every role
Bots for the rest of the loan.
The QA/QC Bot covers quality control through the loan. Each of our other persona-based Bots takes on another role in the loan.